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  • What is medical billing?

    Medical billing is the process of submitting and following up on claims with health insurance companies to receive payment for healthcare services provided to patients. It involves coding, claim submission, reimbursement tracking, and managing denials or appeals.

  • What is insurance claims follow-up?

    Insurance claims follow-up refers to the process of tracking, monitoring, and managing insurance claims submitted by individuals or businesses to insurance companies. It involves staying in communication with the insurance company to ensure timely processing, resolution, and reimbursement of the claim.

  • Can medical billing be complicated?

    Medical billing can be a complex as it's alwasy evolving field & subjected to changes in regulations, insurance policies, and technology. Staying updated with the latest industry developments is crucial for medical billing professionals.

  • Why should medical billing be outsourced?

    Medical billing outsourcing offers several benefits for healthcare providers. Some of the most important benefits include:

    • Expertise and Specialization: Medical billing companies specialize in handling the intricacies of the billing process and are trained professional in the fields of coding, claims submission and reimbursement procedures. 
    • Cost Savings: Managing an in-house billing department can be expensive. It requires providers to hire and train billing staff, invest in employee benefits, and dedicate resources to ongoing training and updates. Outsourcing eliminates these costs because providers are only paying for the outsourced services.
    • Increased Revenue and Cash Flow: Outsourced medical billing companies focus on maximizing reimbursement for healthcare services. Their expertise in coding and claim submission can lead to higher clean claim rates and reduced denials. By optimizing the billing process and reducing payment delays, providers can improve cash flow and increase overall revenue.
    • Time and Resource Efficiency: Medical billing can be a time-consuming process that requires constant attention to changing regulations, coding updates, and insurance requirements. Outsourcing frees up valuable staff time allowing healthcare providers to concentrate on patient care, practice management, and other core activities. It reduces administrative burden and improves overall operational efficiency.
    • Scalability and Flexibility: Medical billing needs can fluctuate based on factors like patient volume, practice growth, or changes in insurance policies. Outsourcing offers scalability and flexibility to accommodate these fluctuations. Billing companies can easily adjust resources to handle varying workloads, ensuring consistent and timely billing regardless of volume changes.
    • Regulatory Compliance: Medical billing companies stay up to date with the latest regulations, coding standards, and insurance guidelines. By outsourcing, providers can minimize the risk of non-compliance and potential penalties associated with billing errors or breaches of patient data.

    It's important for providers to engage in thorough due diligence, ask relevant questions, and consider the unique needs of your medical practice when selecting a medical billing company. Choosing the right partner can significantly impact the efficiency and financial success of your billing operations.

  • What is Medical Credentialing

    Medical credentialing is the process by which healthcare organizations and insurance companies verify and evaluate the qualifications, training, experience, and professional history of healthcare providers, such as physicians, nurses, and allied health professionals. It is done to ensure that healthcare providers meet the required standards and have the necessary skills and credentials to deliver quality care to patients.

  • How long does the medical credentialing process typically take?

    The duration of the medical credentialing process can vary depending on various factors, including the complexity of the provider's credentials and the efficiency of the credentialing organization. 


    On average, it can take anywhere between 30 to 120 days to complete the process. However, it's important to note that the timeline can be influenced by external factors such as whether the insurance carrier is acceptable applications for your speciality at that time, influx of provider application in your area, the merger or changing of internal operations, responsiveness of references and verification sources.

  • Why is medical credentialing important?

    Medical credentialing is important for multiple reasons. Here are a few: 

    • Patient safety: It ensures that healthcare providers have the necessary qualifications and training to provide safe and effective care.
    • Quality assurance: Credentialing verifies the competence and expertise of healthcare providers, promoting high-quality healthcare services.
    • Regulatory compliance: Credentialing helps healthcare organizations and providers comply with state, federal, and insurance regulations and requirements.
    • Insurance reimbursement: Many insurance companies require healthcare providers to be credentialed before they can bill for services and receive reimbursement.
    • Professional credibility: Credentialing enhances the professional reputation of healthcare providers by validating their qualifications and expertise.
  • What happens if a healthcare provider fails the credentialing process?

    If a healthcare provider fails the credentialing process, they may be denied privileges or participation with the healthcare organization or insurance company. 


    The specific consequences can vary depending on the circumstances and the organization's policies. Providers may have the opportunity to address any deficiencies or provide additional documentation to rectify the issues identified during the credentialing process. In some cases, providers may need to seek remediation or further training to meet the necessary requirements before reapplying for credentialing.

  • What is insurance verification?

    Insurance verification is the process of confirming the details and coverage of an individual's insurance policy. It typically involves contacting the insurance provider to verify policy information, such as policy type, effective dates, coverage limits, and any copay or deductible amounts.

  • Why is insurance verification important?

    Insurance verification is essential to proper practice procedures for the following reasons: 

    • Eligibility determination: It confirms whether a patient's insurance is active and valid, allowing healthcare providers to determine if services will be covered.
    • Financial impact: Verification helps estimate the patient's financial responsibility, including co-pays, deductibles, and co-insurance, and enables providers to collect payments accurately.
    • Prior authorization: It identifies if certain treatments or procedures require pre-authorization from the insurance company, avoiding claim denials or payment delays.
    • Improved patient experience: Accurate insurance verification helps minimize surprises related to coverage, costs, and reimbursement, leading to better patient satisfaction.
  • Is insurance verification necessary for every patient visit?

    It is generally recommended to perform insurance verification for every patient visit, especially for new patients or those with recent changes to their insurance coverage. 


    While established patients may not require verification during every visit, it is still advisable to periodically verify their insurance information to ensure accuracy and identify any changes in coverage or benefits that may affect billing and reimbursement.

  • Does insurance verification guarantee payment?

    Insurance verification helps determine coverage details, but it does not guarantee payment. Ultimately, the insurance company makes the final decision on whether to approve or deny claims based on their policies and the specific terms of the patient's insurance plan.

  • What does insurance verification confirm?

    Insurance verification confirms several key details, including:

    • Policy type (e.g., health, dental, vision)
    • Policyholder information
    • Effective dates of coverage
    • Coverage limitations and exclusions
    • Deductible and copayment amounts
    • In-network or out-of-network benefits
    • Pre-authorization requirements for specific services
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